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Author Archives: dawnkaiser
Closing the Generation Gap
Generations in the workplace are a hot topic, and for the most part, you don’t have to convince people that generations really do matter. In a survey released by the Pew Research Center a few years ago, “79% of Americans … Continue reading
Be Vulnerable in Order to be Great
In the past I would have identified vulnerability as a weakness. It was the Achilles heel you didn’t want to reveal. However, I have noticed over the past few a paradigm shift is taking place. Influential and inspiring leaders are starting to talk about vulnerability as a path to greatness—one that takes real strength and courage. Continue reading
Think Big
I believe thinking big has gone to the wayside and small thoughts and short-term thinking have become the norm. It doesn’t have to stay that way. Bestselling author Michael Port has created a “Think Big Revolution,” where he states that “big thinking must happen now; today, tomorrow and forevermore.” Continue reading
Posted in Relationships
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What is Your Center?
Last weekend I went to the movie, The Rise of the Guardians, with my six year-old niece. Although the main plot of the movie was your typical fight between good and evil, the second storyline about a character trying to find his purpose in life captured my attention. Continue reading
Embrace the Journey
When we stay focused on the destination, we tend to miss the journey. Don’t forget to take life one day at a time and appreciate all that you have been given. Whatever journey you are on today, wherever you are at, and whatever you are going through—the process of walking your path is the true essence of a life well lived. Continue reading
Make Continuous Learning Your New Habit
Continuous learning is a mindset and a habit that you act upon each every day. When it comes to learning you will never reach a point where you know it all, despite what some say, and you will never live long enough to exhaust all the amazing possibilities of life. Continue reading
Posted in Business, Human Capital
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Greater Than Yourself Challenge
I am re-reading a book this week called “Greater Than Yourself” by Steve Farber, in which the author puts his own unique twist on the old adage “invest yourself in others.” Farber states that “the measure of your greatness as a leader is to develop leaders who are greater than you.” I would say that is true not just for leaders in a company, but for all people in both their personal or professional lives. Each of us has an opportunity to influence and impact others in order to help them to become all they are meant to be. Continue reading
Posted in Business, Human Capital, Relationships
Tagged Dawn Kaiser, The Village Business Institute
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Closing the Delivery Gap in Customer Service
“80% of companies believe they are delivering a superior experience to their customers, but only 8% of customers said that companies were really delivering.” How can we close the gap between what customers expect and their perception of what they get? Continue reading
Posted in Business, Family, Human Capital, Relationships
Tagged customer service, Dawn Kaiser, The Village Business Institute
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