By Dawn Kaiser The Village Business Institute Have you ever had someone you’ve never met influence your life? For me those individuals are the Roosevelts – in particular Theodore, Franklin and Eleanor. I remember learning a little bit about Theodore Roosevelt and Franklin D. Roosevelt in school as we studied the Presidents of the United…
Tweet By Dawn Kaiser The Village Business Institute When is the last time you were wowed by a customer service experience? For many of us the answers might be “I can’t remember the last time” or “I have never experienced that.” In our world today, our true competitive advantage is how we treat our customers.…
Are you happy at work? If you answered “no,” you are not alone. A survey conducted by the Conference Board revealed that “only 45% of workers are happy at their jobs.” Given how much time we spend at work, I think it’s worth taking the time to consider how we can increase our happiness.
There is no single activity that will build trust overnight. We establish and create trust with each other over time through consistent actions, behaviors, and values.
Have you ever heard yourself utter the word “someday?” For example, “someday when life slows down I’ll focus on my passion.” Or “someday when the kids are grown we will travel the world.” If you have, you are not alone. I have been guilty of using the word “someday” too. That is until I read the book, “The One Thing” by Gary Keller. I picked up this book one evening and could not put it down until the final page was read.