Author Archives: Darrin Tonsfeldt

Prejudice on “The Voice”

Do The Voice “white boy” comments cross the line? While probably not meant to be prejudicial, the comments led this writer to reflect on how important it is to be aware of our biases and prejudices–and how they can affect the decisions we make as leaders. Continue reading

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Protecting Your Employees from Workplace Violence

Violence does not just affect the primary victim, but everyone in the organization with a relationship to either the victim or perpetrator. The ripples can become riptides that pull co-workers apart, creating a work environment that feels unsafe. Continue reading

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Trained Employees Waiting at the Station

What is an employer to do, train or not train? As with many questions, this question does not have a black and white, yes or no answer. It is reasonable to expect applicants for jobs to have skills applicable to the position they are applying for. It is also a reality of our current economic and technological times that the pace of change has increased and the regulatory environment has gotten more complex. The applicant who was highly qualified and able to perform all the essential functions of the job can quickly become the employee with outdated skills. I think we need to reframe the question—is this particular employee worth training? Continue reading

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Benefits Brokers Posing as Consultants

Is your benefits consultant really a benefits broker? Would you know the difference, and should you care? I work with brokers and consultants as both a vendor and as an employer, and most have been upstanding and dedicated professionals. So I am cautious about the rant I am about to go on, as I would hate to see a broad brush applied to all benefits consultants and benefit brokers. Keeping that in mind, I do have concerns about brokers who try to pass themselves off as consultants. Continue reading

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The End of the World

Is it the end of the world—12/21/12, fiscal cliffs, and Christian Ponder who can’t throw a pass from the pocket. Most us of don’t think the world will end on 12/21, though going over a fiscal cliff may happen, and … Continue reading

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For Lack of a Thank You

Have you ever been in a store and as you checked out with your items, the clerk just stared at you, or didn’t even look at you? Or have you been in a restaurant when the server made it very … Continue reading

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Bashful Employees

How important is customer service to your business and what kind of person does it take in your industry to provide exceptional service? Does a bashful employee come to mind? Typically, we don’t think of bashful employees as being exceptional … Continue reading

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Not Quite Ready for Some Football!

It has been awhile since my last post. I took some time off to enjoy the end of summer and all those good outdoor things that go with it. Now, as my attention has turned towards fall and the inevitability … Continue reading

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I Feel Your Pain

“I feel your pain” was a line often attributed to Bill Clinton during better economic times than we are now experiencing. Today, despite lower U.S. Initial Jobless Claims (Dept. of Labor), banks with solid financial performance, and a large number of corporations flush with cash, theU.S.stock market is reeling and rolling down hill. In its tumbling wake goes the confidence of consumers which ultimately impacts the demand for goods and the economy’s potential for creating jobs. Employers have been left with an uncertain and unpredictable political and regulatory landscape managed by bureaucrats interested only in creating more rules and bureaucracies, and politicians either unwilling or too inept to deal with the issues at hand.

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Make Time for Input in a Go-Faster World

Have you ever had a day when it felt like all your customers had short attention spans and unreasonable needs for instant gratification? If “yes,” then you know what it is like to be pushed into making decisions quicker than … Continue reading

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