Benefits Brokers Posing As Consultants

Is your benefits consultant really a benefits broker? Would you know the difference, and should you care? I work with brokers and consultants as both a vendor and as an employer, and most have been upstanding and dedicated professionals. So I am cautious about the rant I am about to go on, as I would hate to see a broad brush applied to all benefits consultants and benefit brokers. Keeping that in mind, I do have concerns about brokers who try to pass themselves off as consultants.

The End Of The World

Is it the end of the world—12/21/12, fiscal cliffs, and Christian Ponder who can’t throw a pass from the pocket. Most us of don’t think the world will end on 12/21, though going over a fiscal cliff may happen, and for heaven’s sake, who knows what would happen if Ponder ever threw a completed pass…
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How Do Your Employees Treat Customers? In This Case, It Wasn’t Great

By Darrin Tonsfeldt The Village Business Institute Have you ever been in a store and as you checked out with your items, the clerk just stared at you, or didn’t even look at you? Or have you been in a restaurant when the server made it very clear you should be thanking them? Leaves me…
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Connecting With And Engaging Bashful Employees

By Darrin Tonsfeldt The Village Business Institute  How important is customer service to your business and what kind of person does it take in your industry to provide exceptional service? Does a bashful employee come to mind? Typically, we don’t think of bashful employees as being exceptional customer service folks. They don’t fit the customer…
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Hank Williams Jr., ESPN, And Responding When Employees Speak

Darrin Tonsfeldt The Village Business Institute It has been awhile since my last post. I took some time off to enjoy the end of summer and all those good outdoor things that go with it. Now, as my attention has turned towards fall and the inevitability of winter on the northern plains, watching a little…
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