Introverts Are Annoyed By Your Customer Service (Here’s How To Stop Doing That)

By Kathryn Berg The Village Business Institute Everyone has their own conceptions and misconceptions of introverts. Being an introvert doesn’t mean you’re shy, although the two traits do often come as a package deal. At their  simplest level, the difference between an introvert and an extrovert is the way you feel after having been around…
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We Still Haven’t Cracked The Employee Engagement Code

By Kathryn Berg The Village Business Institute  One day when I was training a group of supervisors, I jokingly asked the group, “Who has heard of employee engagement?” Everyone laughed and nobody raised their hands, a reaction I took to mean, “We are so sick of hearing about employee engagement!” I have to agree. I…
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5 Ways To Stay Productive When Working From Home

By Kathryn Berg EAP Trainer The Village Business Institute  Whether it be taking care of a sick child, travel, or simply a need for a change in scenery, there will likely come a time in your professional career that you will need to get work done outside of your office. Working remotely has become commonplace…
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We Should All Approach Our Work Like Sarah Koenig

By Kathryn Berg EAP Trainer The Village Business Institute  “Serial,” the wildly popular true-crime podcast, finished its 12-episode first season in mid-December. During the podcast’s run and in the weeks following its finale, everyone seems to know the story of Adnan Syed and his conviction for the 1999 murder of his ex-girlfriend, Hae Min Lee.…
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Planning 2015 With Passion

By Dawn Kaiser The Village Business Institute Where did 2014 go? It feels just like yesterday I was sitting in my office dreaming of all the things I wanted to accomplish in the coming year. But, here we are already in the first month of 2015. Now I don’t know about you, but looking back…
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