What Could You Accomplish If You Didn’t Worry About Who Got The Credit?

By John Trombley The Village Business Institute Harry S. Truman, the 32nd President of the United States (1945-1953) once said, “It is amazing what you can accomplish if you do not care who gets the credit.” When I read that quote recently, I was struck by the deep and underlying, yet simple, truth of it.…
Read More

Is Our Society Too Fixated On Romantic Love?

By Denise Hellekson, MS, LISW The Village Business Institute I’ve been seeing lots of “The Bachelorette” television ads–it must be time for another round of. I have to admit I have sat transfixed by the antics of past contestants who will “do whatever it takes in the name of love.” I have been appalled and…
Read More

8 Ways To Make Your Customers Smile

“80% of companies believe they are delivering a superior experience to their customers, but only 8% of customers said that companies were really delivering.” How can we close the gap between what customers expect and their perception of what they get?

The Good News For Supervisors: Leadership Can Be Learned

John Trombley The Village Business Institute Consider this all-too-common scenario: Let’s say you are a newly-minted supervisor in an organization that, like so many others, selects people for promotion to management based on their technical skills. In other words, you’re a great widget-maker so the company decided to put you in charge of widget-making. Two…
Read More

Attitudes Are Contagious: Dealing With Negativity

By Denise Hellekson The Village Business Institute I was talking to a friend the other day who said she wasn’t enjoying work as much as she used to; she didn’t look forward to going to work anymore, and the days seemed long and difficult. This came as a surprise to me, because she has always…
Read More