Star Wars And The Millennials: The More Things Change…

By Robert Jones The Village Business Institute So there’s been some pretty big news for many people of late. No, it has nothing to do with a Vikings victory, the Chicago Cubs actually winning a playoff series, the various political debates, or the fact that it was Back to The Future Day … although this…
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Grit: 5 Times I’ve Failed Miserably And Why I’m Still Okay

By Kathryn Berg The Village Business Institute Research from Angela Duckworth, a psychologist at University of Pennsylvania, shows if there is one predictor of success, it’s something called grit. By her definition, grit is “perseverance and passion for long-term goals.” One way to develop grit is to fail, and to learn and grow from those…
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The power of change - The Village Business Institute

The Seasons Change — So Should Your Business

By Robert Jones EAP Trainer, The Village Business Institute September is a month of change. Summer gives way to fall. Parents wrap up the summer break and send their kids back to school. For some families, it marks the culmination of their in-home parenting as children pack up to start their life in college. When…
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Introverts Are Annoyed By Your Customer Service (Here’s How To Stop Doing That)

By Kathryn Berg The Village Business Institute Everyone has their own conceptions and misconceptions of introverts. Being an introvert doesn’t mean you’re shy, although the two traits do often come as a package deal. At their  simplest level, the difference between an introvert and an extrovert is the way you feel after having been around…
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We Still Haven’t Cracked The Employee Engagement Code

By Kathryn Berg The Village Business Institute  One day when I was training a group of supervisors, I jokingly asked the group, “Who has heard of employee engagement?” Everyone laughed and nobody raised their hands, a reaction I took to mean, “We are so sick of hearing about employee engagement!” I have to agree. I…
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